FREE OUTGOING SHIPPING AND RETURNS ACCEPTED WITHIN 30 DAYS
Shipping of all carpets, via UPS ground service with the exception of oversize rugs in excess of 150 lbs or shipped in a roll longer than 9 feet is included in the purchase price. For delivery fees of those rugs heavier than 150 pounds or shipped in a tube longer than a 9 foot roll please contact us for a freight quote. Additionally if the customer would like the shipment sent by an expedited shipping method or it the address is not in the lower 48 USA states or if the ship to address is not serviced by UPS ( i.e. a post office box etc) please contact us for a surcharge freight quote.
Returns are accepted with a return authorization code up to 10 days after the order is received. Freight for the return is paid for by the customer along with a 5% restocking fee. Please contact us for return authorization code prior to shipping the return.. The carpet must be returned in new , unused , and undamaged condition with the original tag attached... If for some reason the carpet is received by the customer damaged please notify us at once and if the UPS package is damaged at the time of receipt please sign the UPS receipt with a notation of the damage.
Customer service can be reached at 908 522 1004 or at firstname.lastname@example.org.
Please send returns to;
Michaelian & Kohlberg Inc
100 Hoffman Place
Hillside , NJ 07205
908 522 1006